× LG
Post-Call Status & Next Steps
June 9, 2026
LG · Device Partner

Two tracks with LG.
One is on the clock.

Update: LG found the submission (App ID 1290932) and QA came back a "Defect Issue". Engineers fix the priority bugs; a waiver can bridge a running demo for the CTO. June 23 still the target. B2B parked to October. Hitec logo: approved.

02 · Status at a Glance

Two parallel tracks, two very different states.

One snapshot before the call: what's moving, what's parked, and where the relationship sits.

02 / 07

Consumer / webOS App In QA · Defect Issue

  • Located in LG QA — App ID 1290932 / tv.upshow.ui6, seller appaccounts@everpass.com. The App-ID hunt is resolved.
  • QA returned "Defect Issue." A few bugs flagged; the detailed report is already with our engineers.
  • Unblock = fix priority bugs; Uruguay can file a 90-day / next-submission waiver to stand up a demo build for the CTO.
  • Target launch June 23 now gated on defect-fix turnaround.

B2B / webOS Hospitality Parked → ~Oct

  • Parked ~2 months by mutual agreement. Tech whiteboard targeted ~October (Chung + Uruguay eng + LG).
  • Why: engineering fully allocated to Project 20K; webOS 5 TAM skews hotels, off the bar/restaurant target.
  • Communicated on the call — LG (Gary Hasty / Zenith R&D) understood the resource constraint.
  • Open dependency: encrypted HLS feed for Catena ingestion (pending while parked).
•Relationship & commercial posture
Relationship
Warm and active
Regular catch-ups with Stephen Goldstein (LGEUS). In-person dinner this cycle. LG is motivated to see EverPass launch.
Commercial structure
Platform entry, not a deal
Governed by LG TV Seller Lounge Terms (eff. Aug 18, 2025). No fee, MG, or rev-share. LG approves at its discretion.
Phase
Exploration
LG is a distribution channel (device footprint), not a monetized content partnership. Value is reach, not economics.
03 · The Live Item — In QA, Defect Issue

Found. Now it's about clearing the QA defects.

LG located the submission (App ID 1290932 / tv.upshow.ui6) and QA returned a "Defect Issue" — a few bugs, with the detailed report already in our engineers' hands. Fix the priority items; a waiver can bridge a running demo build for the CTO while the rest is worked.

03 / 07
May 11
Submitted to Content Store
EverPass consumer app entered LG review.
Located
App ID 1290932 · tv.upshow.ui6
Seller appaccounts@everpass.com.
Defect Issue
QA status returned
Bug report already with our engineers.
Waiver
90-day / next-submission
Bridges a demo build for the CTO.
•Where it sits on the timeline
May 11
App submitted to LG Content Store.
Jun 9 · QA report
LG returns "Defect Issue" + detailed bug report.
Now
Uruguay fixes priority bugs; file waiver for demo build.
Jun 23
Launch target (waiver bridges a demo if needed).
The path to launch
EverPass / Uruguay engineering works the priority defects in LG's report. In parallel, Uruguay can file a waiver in the submission notes (90-day or next-submission) to stand up a running build now, so EverPass can demo to the CTO and leadership while the remaining bugs clear. June 23 holds on defect turnaround.
04 · The Relationship

Who's who on the LG side — and how warm it is.

The relationship is in good shape. Two distinct LG orgs are in play; know which one each request comes from.

04 / 07
Stephen Goldstein
LGEUS · MS NA Content & Services Team
Primary contact and the warm relationship. Regular catch-up cadence; in-person dinner this cycle. The right person for the consumer launch status check. Motivated to help EverPass land on LG.
Gary Hasty
Director, Product Management R&D · LGEUS Zenith R&D
The B2B / webOS hospitality push. Drove the webOS 5+ testing and the Hitec trade-show signage ask. Eager partner — but his track is the one we're holding.
Reads warm — and senior
LG wants this to work
Stephen + Mark Lee are running the account and sent the QA report fast. Matt Durgin, VP of NA Content & Services, is now engaged and wants to find Ryan at his panel / the Gaylord. Senior goodwill is real.
Two orgs, two tracks
Don't cross the wires
Content & Services (Stephen) → consumer app store + relationship. Zenith R&D (Gary) → B2B hospitality / webOS. Route each ask to the right door.
05 · The Parked Track

B2B / webOS hospitality: parked to an October whiteboard.

LG tested EverPass on webOS 5+ and wanted it for hospitality TVs this season. On the call we agreed to park it ~2 months and reconvene for a technical whiteboard around October — clean, mutual, on the record.

05 / 07
What LG has done
Tested webOS 5+ & offered help
App confirmed working on webOS 5 and above. Still awaiting an encrypted HLS feed to test Catena ingestion. LG offered R&D resources to launch for the season.
Why we're holding
Wrong TAM, unclear scope
webOS 5 TAM skews hotels / hotel rooms — off our Project 20K target. Not confident it's worth a parallel workstream now; remaining build work is unquantified, and functionality isn't confirmed as described.
The path back
Crawl, walk, run — ~October
Post-Project 20K, a technical whiteboard with EverPass (Chung + Uruguay engineering) and LG's B2B team to map how the EverPass scheduler integrates with webOS. Parked, not dead.
Hitec signage — DECIDED (Jun 9)
Approved: logo / partner-app mention only. EverPass may appear in the "partner apps" background text on LG's Hitec trade-show signage. Scope is strictly a logo mention — it must not imply an immediate hospitality launch. Relay the go-ahead to Gary Hasty with that one guardrail.
06 · Commercial Posture

Today a click-through. Next, a formal partnership.

No bilateral deal yet — the relationship runs on LG's standard Seller Lounge terms. But LG signaled it wants to move to a bespoke partnership agreement once the app is published, and one clause needs a legal look.

06 / 07
What governs the relationship
LG TV Seller Lounge Terms (eff. Aug 18, 2025)
  • Standard developer app-store agreement — submission rights to the LG Content Store, not a content licensing deal.
  • No negotiated per-sub fee, minimum guarantee, or revenue share.
  • New direction: LG wants a formal bespoke partnership agreement once the consumer app is published. Loop in Legal post-launch.
What to keep in mind
LG holds the discretion
  • LG can accept, reject, or remove the app at its discretion (15-day notice for some terminations; immediate on certain triggers).
  • Clause 5.3 — legal flag: "LG may install Seller's Application on B2B Products" (hotel/hospital TVs, signage). LG could surface us on B2B hardware independent of our hospitality hold. Legal to review.
  • App must carry a compliant EULA + privacy policy and avoid promoting LG competitors.
  • Net: approval timing is LG's call — relationship is the lever, and the paper is about to get more formal.
07 · Next Steps & Owners

What happens next — and who owns each piece.

Post-call action map. Clearing the QA defects is the critical path; everything else is tracked behind it.

07 / 07
01
Fix priority QA defects — now · Uruguay engWork the bugs in LG's report for App ID 1290932 / tv.upshow.ui6. Critical path to the June 23 launch.
02
File the waiver — now · Uruguay engRequest a 90-day / next-submission waiver in the submission notes to stand up a running build for the CTO + leadership demo.
03
Relay Hitec yes — this week · RyanTell Gary Hasty the logo / partner-app mention is approved — logo-only, no hospitality-launch implication.
04
Legal review — by 6/23 · LegalReview the active click-through, esp. Clause 5.3 (LG install on B2B) vs the hospitality hold.
05
Formal partnership — post-launch · Legal / BDOnce the app is live, draft the bespoke partnership agreement to replace the click-through terms.
06
B2B whiteboard — ~Oct · ProductPost-Project 20K, schedule the technical session (Chung + Uruguay eng + LG B2B).
The one that matters most this week
Clear the QA defects. The submission is found and security-validated; the only thing between us and June 23 is the priority bug list, with the waiver as a bridge for an early CTO demo. Close the loop to Trung, Noah, and Kate as fixes land.
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